Get in Touch With Us

If you have a question about one of our reviews, spotted something that needs updating, or want to raise a concern about how we cover casinos not on GamStop, this is the page to use. Below is how to reach us and what we can and cannot help with.

How to Reach the Editorial Team

Email is the best way to contact us. Write to [email protected] and a member of the team will read your message personally. We do not rely on automated replies, so a real response may take a little longer than an instant chatbot, but it will come from someone who has actually looked at what you have raised.

To help us route your message quickly, please tell us upfront whether you are getting in touch about a review, a factual correction, a general question about online casinos, or a safer gambling concern.

What We Can Help With

• Review and ranking queries — questions about how we assess sites such as Betmica, Kikibet, Betninja or the other operators featured on our list of trusted non GamStop casinos, including how ratings are worked out and what strengths or limitations we found.
• Factual corrections — bonus terms, wagering requirements, payment methods and licensing details change often at overseas casinos. If something looks out of date, tell us and we will check it against current sources.
• General questions about non GamStop casinos — how GAMSTOP self-exclusion works, the difference between UK Gambling Commission licensing and overseas licences such as those issued in Curaçao, or how wagering requirements and game contribution rules affect a welcome bonus.
• Content suggestions — topics you would like us to cover, such as specific payment methods, sports betting features, or a particular casino's terms.

What We Cannot Do

We are a research and review publisher, not a casino operator, payment processor or regulator. That means we cannot do the following:

• Access, manage or close an account at any casino we review.
• Process, chase or guarantee a withdrawal on a reader's behalf.
• Provide legal, financial or gambling-treatment advice.
• Confirm licensing status beyond what a casino publishes or what is verifiable through official regulator channels.

If your query concerns a specific dispute with a casino, such as a delayed withdrawal or a rejected bonus, contact that casino's own customer support first and follow its published complaints procedure. Since sites not on GamStop typically hold overseas licences rather than a UK Gambling Commission licence, the consumer protections available may differ from those for GB-licensed operators, and we can only explain how these processes generally work rather than intervene in an individual case.

If You Are Worried About Your Gambling

If you or someone you know is struggling to control their gambling, please mention this clearly in your message so we can point you towards independent support. We would also encourage contacting GamCare directly, and considering tools such as deposit and loss limits, GAMSTOP exclusion, or third-party gambling blocking software. We are not able to offer counselling or treatment ourselves, and we will never suggest that gambling is a way to solve financial difficulty.

Response Times and What to Expect

We aim to respond within a few working days. During busier periods, particularly when we are updating our reviews across multiple operators, replies may take slightly longer. If your enquiry is time-sensitive, please say so and we will do our best to prioritise it.

Every message is read by a person, and where a correction is confirmed, we update the relevant page and note the change. If you have found this page while researching a specific operator, our trusted non GamStop casinos guide is a good place to check current bonus terms, payment options and licensing information before you get in touch.